A Message from your Guardian Angels — Coronavirus Disease

A Message from your Guardian Angels — Coronavirus Disease

To our valued AOC Family,

As we continue to feel the increased impact of Coronavirus (COVID-19), we will be keeping our clients at the heart of our protocols and decisions. At Angels of Care, we strive to provide exceptional care to our clients and that is what we plan to continue to safely do. We want to ensure that we are taking every precaution necessary. We want to ensure that we safely support those that continue to provide medically necessary care to the clients we serve while protecting our field staff and other team members.

Please be assured that we are working closely with the CDC and local public health officials in each community we serve to monitor this situation closely. As healthcare providers, we are required to continue to provide all medically necessary care while at the same time protecting our clients.

If any of our nurses or therapists are experiencing any symptoms or have been exposed to someone with symptoms, it is imperative that you notify us immediately and prior to reporting to any scheduled visits with our client(s) or to your branch office. We are requiring any employee who is symptomatic to be tested and implementing a self-quarantine policy for those employees who have been exposed within the last 14 days. If you are symptomatic it is very important that you inform your PCP that you work with immunocompromised children and that you must be tested for COVID-19.

We are working with our supply vendors to provide additional personal protective equipment (PPE) as necessary for clinicians to use when treating clients who are symptomatic (please note that there is an increased demand for PPE and we are being informed by the CDC that there is a shortage and PPE may not be available). We are working with HHSC and CMS to encourage policy changes surrounding in home visit requirements. At this time, no policy changes have been made. This means that our clients will be continuing to depend on in home assessments for recertifications. Our clinicians will be adhering to precautions that will aid in the prevention of the spread of COVID-19.

As the situation evolves, we will continue to implement any additional preventative measures to ensure all employees and clients wellbeing.

Thank you in advance for your patience and understanding as we navigate this challenging situation one day at a time and determine how best to continue serving our clients, while maintaining our focus where it belongs: on our clients, who are the heart of everything we do!

What Your Guardian Angels Want You To Know

  • Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
  • Info for those with Medical Confiditions: https://www.cdc.gov/coronavirus/2019-ncov/high-risk/high-risk-complications.html
  • How to Protect Your Family: https://www.cdc.gov/coronavirus/2019-ncov/prepare/index.html