AOC Receives Innovation in Customer Experience Award from T-Mobile

T-Mobile recently hosted The Unconventional Awards program, recognizing leaders who find creative ways to serve their communities. Angels of Care is honored to have received 3rd place in the Innovation in Customer Experience category for our creation of the Angels of Care App! This app integrates multiple software programs into a single platform, allowing employees to access information easily and communicate client and clinician needs internally with #speed.

Angels of Care, a leading provider in pediatric home health, is dedicated to delivering the highest standard of care to medically complex children. Their mission ensures that every child receives personalized, compassionate, and professional care in the comfort of their home. In their pursuit of excellence, Angels of Care has embraced technological innovation to transform their operations, enhance patient care, and optimize their service delivery.

One of the most significant advancements spearheaded by Angels of Care is the development of their proprietary operating system, the Angels of Care (AOC) App. This innovative app has revolutionized the way they manage workflow, bringing numerous benefits that have positively impacted patients, caregivers, and the organization.

The AOC App was designed with a clear understanding of the unique challenges faced in pediatric home health. By leveraging cutting-edge technology, the AOC App streamlines numerous aspects of the caregiving support process, making the organization more efficient and effective. One key feature of the AOC App is its ability to provide real-time updates and notifications to staff, ensuring that schedule changes are made real-time, expediting the speed of information to improve patient needs and outcomes.

Another standout feature of the AOC App is its ability to bring visibility to gaps in care. By continuously monitoring and analyzing data, the AOC App identifies areas with a possible lapse in services or where additional attention is needed. This proactive approach ensures that no child is left without the necessary care, and it allows the company to address issues before they escalate. For instance, if a caregiver is unable to attend a scheduled visit, the AOC App alerts the team, enabling swift reallocation of resources to cover the gap.

The AOC App has also led to a significant increase in productivity and efficiency. Caregivers can manage their time more effectively, with less administrative burden and more streamlined communication channels. The intuitive interface makes it easy for caregivers to document patient visits, update medical records, and track their own performance. This not only enhances the quality of care, but also boosts caregiver morale and job satisfaction.

Moreover, the AOC App has positively impacted the company’s ability to provide customized care with expertise. By optimizing schedules, reducing missed appointments, and improving overall service delivery, Angels of Care has been able to serve more patients without compromising the quality of care. The data collected through the AOC App also provides valuable insights into operational performance, enabling managers to succinctly oversee their team’s outcomes, while simultaneously allowing the company to make informed decisions and implement strategies that drive growth.

Overall, Angels of Care has demonstrated remarkable foresight and commitment to innovation through the development of their proprietary AOC App. This technological advancement has demonstrated a clear ROI, transforming their operations, improving workflow, increasing visibility to gaps in care, and boosting productivity. As a result, Angels of Care continues to set the standard in pediatric home health, ensuring that every child receives the best possible care, while driving growth and success for the organization.